Fire risk forces Verizon to recall 2.5 million Ellipsis Jetpack mobile hotspots

If you have an ellipse Jetpack mobile hotspot from Verizon (the owner of Engadget parent company), you might want to check it out right away. The carrier has issued a reminder for 2.5 million Jetpack mobile hotspots after receiving 15 reports of instances in which the device has overheated. In six of them, the device caused fire damage to bedding or flooring, while it caused minor burns in two of the reported cases.

The affected hotspots are oval navy blue devices imported by Franklin Wireless Corp, according to the notice issued by the US Consumer Product Safety Commission. They were sold online and in Verizon and other retail stores nationwide from April 2017 to March 2021, and they were also issued to students in select school districts. The hotspots were sold with a charger which has a sticker on the wire stating: Compatible: FWC MHS900L, Model: FWCR900TVL, DC151030.

In case you have affected the access point, turn it off and keep it in a well-ventilated place. You can still use it if you absolutely need to, but the carrier has listed a number of steps for your own safety. First, you need to plug it in after turning it on to receive two live software updates, which will show its ID number on the screen and prevent it from charging when plugged in. . and under pressure. You should leave it plugged in while you are using it and then make sure it is turned off and unplugged when you are done.

Verizon will replace your device for free, but you must contact the carrier to get one and get a return envelope for your old hotspot. You can call 855-205-2627 from 8:00 a.m. to 10:00 p.m. ET to process the return or do it online through the carrier’s official service. Ellipsis Jetpack Recall Page.


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