will begin to take disciplinary action against people for misconduct that takes place offline or entirely on other platforms. The company says it can ban people for out-of-service misconduct under its enlarged .
The service will always target fouls that occur both on and off of Twitch (for example, if a user harasses a streamer on their platform as well as on Twitter). The updated policy adds a second category to tackle fouls that don’t happen at all on Twitch.
Twitch says it will respond to “serious breaches that pose a substantial risk to the safety of the Twitch community, even if those actions occur entirely outside of Twitch,” with a focus “on behaviors that have the greatest potential. to harm our community ”. These include acts of deadly violence and violent extremism, terrorist activities, explicit or credible threats of mass violence, sexual exploitation of minors and . Twitch gave other examples of instances in which it would take action, such as threats against an in-person Twitch event or the company and its staff.
The company wrote that investigations into these types of actions are generally much more complex and require more resources than misconduct that occurs on Twitch. “For behaviors that take place outside of Twitch, we need to rely more on law enforcement and other services to share relevant evidence before we can move forward,” Twitch said. The company can later expand the policy to cover more types of misconduct. He notes that he has taken action in the past for “serious and clear misconduct” that has taken place outside the platform, but he hasn’t had a scalable approach so far.
Twitch enlisted a third-party investigative law firm to help respond to reports of off-platform misconduct. He also created a dedicated email address to report such actions: . Twitch says anything sent to the email address will be treated confidentially and shared only with a small number of Twitch employees and the law firm. Users who submit a large number of false or frivolous reports, or encourage others to submit them, will be suspended from Twitch.